Implementation of Population and Civil Registration Services according to the Perspective of State Administrative Law

Abstract

The bureaucracy is required to be politically agnostic, transparent, responsive, and accountable in order for the reform movement to succeed. On the other hand, the public's expectations that there will be improvements in the quality of population services and civil registration are frequently not met. It is a common misconception that the population services and civil registration processes carried out by the bureaucracy of the government are still riddled with difficult problems that constitute the primary roadblocks. The purpose of this study is to investigate the population and civil registration services in accordance with the administrative law of the state. In this investigation, a qualitative strategy is combined with a descriptive research approach. The findings of the study indicate that the implementation of population and civil registration services has not complied with the rules of good public service law and state administrative law. This is evident from the fact that the government bureaucracy is still overly complicated, as well as from the fact that Law No. 24 of 2013 concerning Amendments to Law No. 23 has not been implemented. Because of this, it is essential to carry out a more in-depth study of the law in 2006 in order to make it more geared toward providing community members with adequate legal protection.